Refund policy
Refund & Returns Policy
We offer a 30-day return policy for eligible products. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unused and, where possible, in its original packaging.
- Accompanied by proof of purchase or your order confirmation.
To start a return, please contact us at hello@lmtdbanner.co or, where available, use the return or withdrawal request feature within your customer account.
If your return request is approved, we'll provide instructions on how and where to send your item. Items returned without first requesting a return may not be accepted.
Custom-made and Personalised Products
All of our custom banners, pennants and personalised products are made specifically to your requirements.
Once you have approved your artwork proof (where applicable) and production has begun, these products are made to your specifications and/or clearly personalised.
As a result, they are generally exempt from the statutory right of withdrawal under applicable UK and EU consumer protection legislation. This means we cannot accept cancellations or returns simply because you have changed your mind after production has started.
This does not affect your statutory rights if your item:
- arrives damaged;
- is faulty;
- does not match the approved artwork;
- or is not as described.
If any of these apply, please contact us and we'll work with you to resolve the issue as quickly as possible.
Pre-made Products
Our 30-day return policy applies to our pre-made range only.
If you are purchasing from within the European Union, you may also have statutory withdrawal rights for eligible non-personalised products. These rights do not generally apply to products that are made to your specifications or are clearly personalised.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your order is damaged, faulty, or you receive the wrong item, please contact us as soon as possible at hello@lmtdbanner.co.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item, including close-up images of any damage where applicable.
We'll assess the issue promptly and arrange a replacement, repair or refund where appropriate.
Non-returnable Items
We cannot accept returns for:
- Custom-made or personalised products (unless faulty, damaged or incorrect).
- Gift cards.
Refunds
Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 14 days of approving the return. Alternatively, if you prefer, we can provide a replacement product where appropriate.
Please note that your bank or card provider may take additional time to process and display the refund in your account.
If more than 14 days have passed since we approved your refund and you have not received it, please contact us at hello@lmtdbanner.co.